1. Introduction

Rote.me (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our memorization and learning platform (“Service”). Please read this Privacy Policy carefully.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, such as:

Name and email address when you create an account
Payment information when you make purchases (processed by third-party payment processors)
Profile information you choose to provide
Communications between you and us

2.2 Usage Data

We automatically collect certain information when you use our Service:

Device information (IP address, browser type, operating system)
Usage patterns and interaction data
Performance metrics and error logs
Session duration and frequency of use

2.3 User-Generated Content

We collect and store the content you create, including your scripts, flashcards, notes, and learning materials. This content is securely stored and is not shared with third parties except as necessary to provide the Service.

2.4 AI-Generated Content

Our Service uses artificial intelligence (AI) to generate content such as emojis, suggestions, and other enhancements to your learning materials. We may collect and analyze data related to AI interactions to improve our AI models and services. Please note that AI-generated content may not always be accurate, appropriate, or relevant, and should be reviewed before use.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our Service
Improve, personalize, and expand our Service
Process your transactions and manage your account
Communicate with you about updates, security alerts, and support
Monitor usage patterns to improve user experience
Detect, prevent, and address technical issues and security vulnerabilities
Comply with legal obligations

4. Data Security and Protection

We implement industry-standard security measures to protect your personal information and content. Your scripts and learning materials are stored using encryption and secure protocols. We regularly review and update our security practices to ensure your data remains protected.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, such as:

Cloud hosting and data storage providers
Payment processing services
Analytics and monitoring services
Customer support tools

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

6. Data Retention

We retain your personal information and content only for as long as necessary to provide you with our Service and as described in this Privacy Policy. We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, we will delete your personal information and content within a reasonable timeframe, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a structured format
Restriction: Request restriction of processing under certain circumstances
Objection: Object to processing of your personal information

To exercise these rights, please contact us at support@rote.me. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with small amounts of data that are sent to your browser and stored on your device.

We use cookies to:

Keep you signed in to your account
Remember your preferences and settings
Analyze usage patterns and improve our Service
Provide personalized content and features

You can choose to disable cookies through your browser settings, but this may affect the functionality of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you use.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country. We ensure that adequate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Governing Law

This Privacy Policy is governed by the laws of Singapore. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page. Continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@rote.me

We will respond to your inquiry within a reasonable timeframe and work to address any concerns you may have.